988win game Privacy Policy —
How We Protect Your Personal Data

Introduction

This Privacy Policy describes how 988win game ("988win game", "we", "us", or "the Platform") collects, uses, stores, and shares personal information about players and visitors who access or use the 988win game online casino and sports betting platform at 988wingame.win and all associated services.

This Policy applies to all individuals who access the 988win game platform from Pakistan — including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, and all other cities and regions across the country — as well as any visitor who browses the platform without registering an account.

By accessing 988win game, registering an account, or placing any wager on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the 988win game platform.

This Privacy Policy should be read alongside the 988win game Terms & Conditions, which govern your overall use of the Platform. Capitalised terms used in this Policy that are not separately defined here carry the meanings given to them in the Terms & Conditions.

Data Controller

For the purposes of this Privacy Policy, 988win game is the data controller of the personal information it collects about players and visitors to the Platform. This means 988win game is responsible for determining how and why your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 988win game, please contact our dedicated data privacy team using the contact details in Section 15 of this Policy.

Personal Data We Collect

988win game collects the following categories of personal data about players and visitors, depending on how you interact with the Platform:

How We Collect Your Data

988win game collects your personal data through the following means:

• Directly from you: When you register a 988win game account, complete identity verification, make a PKR deposit or withdrawal request, contact our support team, or otherwise interact with the Platform by providing your details.
• Automatically through the Platform: When you visit or use the 988win game platform, technical data including your IP address, device identifiers, and behavioural interaction data (pages visited, games launched, session duration) is collected automatically through server logs and similar technologies.
• From payment providers: When you deposit or withdraw PKR via Easypaisa, JazzCash, Raast, HBL, or other Pakistani payment providers, we may receive transaction confirmation data from those providers to reconcile payments against your 988win game account.
• From identity verification services: When we conduct KYC checks, we may use third-party identity verification providers who confirm the authenticity of the documents you submit. These providers do not receive your full gaming activity data.
• From fraud prevention services: 988win game works with specialist fraud detection providers who process limited technical data (such as IP addresses and device fingerprints) to identify and prevent fraudulent activity on the Platform.

Why We Use Your Personal Data

988win game uses the personal data it collects for the following specific purposes:

• Providing the 988win game Services: Operating your account, processing PKR deposits and withdrawals, recording gaming activity, settling bets, and delivering all Platform features including live casino, jackpot slots, sports betting, and cockfighting markets.
• Identity verification (KYC): Confirming your identity and age (18+) as required to comply with our responsible gaming and anti-money laundering obligations. All 988win game accounts must satisfy KYC requirements before withdrawals are processed.
• Preventing fraud and financial crime: Monitoring account activity, payment patterns, and technical indicators to detect and prevent fraudulent behaviour, money laundering, and the exploitation of the Platform for illegal purposes.
• Responsible gaming management: Monitoring gaming activity patterns to identify signs of problem gambling and to enforce self-exclusion and deposit limit restrictions that players have requested through their account settings.
• Customer support: Responding to your queries, complaints, and account requests through our 24/7 English-language support team.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how the 988win game platform is used and to improve its performance, design, and game offering for players across Pakistan.
• Legal compliance: Meeting our obligations under applicable law, responding to lawful requests from regulatory authorities or law enforcement, and enforcing our Terms & Conditions.
• Communications: Sending you account-related notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about 988win game offers relevant to your gaming activity.

Legal Basis for Processing

988win game processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary to provide the Services you have requested under the Terms & Conditions — including account creation, transaction processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations — including KYC/AML obligations, responsible gaming requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing that serves 988win game's legitimate business interests — such as fraud prevention, platform security, analytics, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting support at [email protected] or using the unsubscribe function in any marketing email.

Sharing Your Personal Data

988win game does not sell your personal data to any third party. We share your personal data only in the following specific and limited circumstances:

• Payment processors: We share the minimum necessary financial data with Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and other payment providers to process your PKR deposits and withdrawals. These providers process data only in accordance with our instructions and their own privacy frameworks.
• Identity verification providers: We share identity document data with certified KYC/AML service providers for the purpose of verifying your identity and age. These providers are contractually bound to use your data only for verification purposes.
• Game software providers: Game providers (such as slot and live dealer software companies) may receive limited technical session data necessary to deliver the game experience. They do not receive your full identity or financial profile.
• Fraud prevention services: We share limited technical data (IP addresses, device identifiers) with specialist fraud detection providers to protect the integrity of the Platform and the security of all players' accounts.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a lawful order, subpoena, or other legal obligation. We will inform you of such a disclosure where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or restructuring of the 988win game business, your personal data may be transferred to a successor entity, subject to the same privacy protections described in this Policy.

All third parties with whom 988win game shares personal data are required by contract to maintain appropriate security measures and to process that data only for the specified purpose for which it was shared.

Data Security

988win game implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 988win game servers — protecting your PKR payment information, 988win game login credentials, and all personal data in transit.
• Encryption of sensitive stored data including identity documents, financial records, and payment details at rest on 988win game's secure servers.
• Strict internal access controls ensuring that only authorised staff members who require access to personal data for their specific job function can access it.
• Regular security audits and vulnerability assessments of the 988win game platform infrastructure.
• Two-factor authentication (2FA) available to all players on their 988win game accounts as an additional layer of login security — strongly recommended for all Pakistani players.
• Automated suspicious activity detection systems that flag unusual login patterns, unexpected withdrawal requests, and anomalous payment behaviour for review.

While 988win game takes every reasonable precaution to protect your personal data, no internet transmission or data storage system is entirely free from risk. If you have reason to believe that your interaction with 988win game is no longer secure, please contact us immediately at [email protected].

Data Retention

988win game retains your personal data for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable legal, regulatory, accounting, or reporting obligations.

• Active account data: Personal and financial data associated with an active 988win game account is retained for the lifetime of the account and for a period thereafter as required by applicable law — typically a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
• KYC documents: Identity documents submitted for verification are retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.
• Gaming activity records: Records of bets placed, PKR amounts wagered, game sessions, and win/loss history are retained for a minimum of five years for regulatory compliance purposes.
• Support communications: Support chat transcripts and email correspondence are retained for three years from the date of the interaction, or longer if relevant to an ongoing dispute or investigation.
• Technical / log data: Server logs and IP address data are typically retained for 12 months and then deleted or anonymised unless required for an ongoing security investigation.
• Marketing data: Data held for marketing purposes is retained until you withdraw your consent or opt out of marketing communications, following which it is deleted within 30 days.

When personal data is no longer required to be retained, 988win game securely deletes or anonymises it in a manner that prevents reconstruction of identifiable personal information.

Your Rights Over Your Personal Data

As a player in Pakistan whose personal data is processed by 988win game, you hold the following rights in relation to your personal information. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":